Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here.

Accept the EULA and click Advanced Options on the main page (not Get Started).

Download and run the Malwarebytes Support Tool.

A clean install would be a good idea just to give it the best chance of working correctly: I'm sure that's not related to this issue, but it does mean that something may have gone wrong with your installation so I would first suggest trying to reinstall the software to see if that fixes the issues. I noticed in your logs that it indicates that the Malwarebytes shell extension which allows you to right-click on a file or folder and select Scan with Malwarebytes isn't installed/registered correctly.

That info should help the staff to figure out exactly why this is happening and hopefully get it fixed.

The delay is probably because of the time it takes Malwarebytes to fully unload that module from memory since it has a driver and databases loaded into memory while it is running. OK, good, so at least you've isolated which module is causing the issue. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Download ws ftp 12 rapidshare premium